Novarials Corporation strives to provide the best possible materials to our customers. We stand behind the quality of our products and are committed to supplying materials that meet the applicable written specifications provided by Novarials Corporation. If a product is demonstrated not to meet the applicable specifications, we will replace it with a conforming product or, at our discretion, refund the cost of the affected materials to the original purchaser.
All requests for return, replacement, or refund must be submitted within 30 days of delivery and require prior written authorization from Novarials Corporation. Returns will not be accepted without prior authorization.
Customized, special-order, or customer-specified products may not be eligible for return. Customers are responsible for determining whether a product is suitable for their intended application. Any special specifications, acceptance criteria, or remedies must be expressly agreed to in writing by Novarials Corporation.
Customer-provided terms and conditions, including those contained in purchase orders or other customer documents, will not modify, supersede, supplement, or add to this Return Policy or Novarials Corporation’s terms and conditions.